Instructional Designer (BPO)

About the Role:

The Instructional Designer / Learning Designer is responsible for designing, developing, and delivering high-quality learning experiences that support organizational goals and workforce capability development. This role focuses on end-to-end curriculum design, content development, and digital learning delivery through an LMS, ensuring learning solutions are engaging, effective, and scalable.

• Design and develop end-to-end learning curricula aligned with business objectives and performance needs.
• Create engaging learning content across multiple modalities, including e-learning, instructor-led training, blended learning, and microlearning.
• Develop instructional materials such as storyboards, scripts, facilitator guides, learner workbooks, and assessments
• Partner with subject matter experts (SMEs) and key stakeholders to translate business requirements into effective learning solutions
• Manage, upload, and maintain course content within the Learning Management System (LMS)
• Monitor learner progress and engagement through LMS reporting and analytics
• Review assessment results and learner feedback to continuously improve learning programs
• Ensure all learning solutions follow instructional design best practices and adult learning principles
• Maintain consistency, quality, and scalability of learning programs across the organization

• 1–2 years of experience in instructional design, learning design, or curriculum development
• Strong writing, editing, and content development skills
• Hands-on experience with e-learning authoring tools (e.g., Articulate 360, Storyline, Rise)
• Solid understanding of adult learning theories and instructional design models (e.g., ADDIE, SAM)
• Strong communication, collaboration, and stakeholder management skills
• Effective project management and time management abilities

• Experience using Docebo LMS (strong advantage) or other LMS platforms
• Working knowledge of SCORM and xAPI standards
• Experience in multimedia content development, including video, audio, and basic graphic design
• Ability to analyze learning data and translate insights into actionable improvements