HR Benefits Specialist (With US Benefits Experience)

ROLE OVERVIEW

The position plays a key role in maintaining enrollment accuracy, resolving issues, and supporting audits and vendor relations.

QUALIFICATIONS

Required:

• Bachelors degree in a related field
• Minimum of 2 years of experience in U.S. benefits administration (as an assistant, coordinator, specialist, or similar role)
• Ability to maintain confidentiality and manage sensitive employee data
• Strong written and verbal communication skills
• Capable of managing multiple competing tasks in a high-paced work environment
• Keen attention to detail, solid critical thinking, and effective problem-solving skills
• Proficiency in Microsoft Office, especially Excel (including PivotTables and VLOOKUP functions)
• Familiarity with U.S. federal and state benefits regulations, including ACA, ERISA, COBRA, HIPAA, and Section 125

• Handle daily administration of U.S. employee benefits, including medical, dental, vision, pharmacy, COBRA, FSAs, HSAs, life insurance, disability coverage, voluntary plans, and 401(k)
• Manage employee leaves, including FMLA, ADA, and state-specific leave policies
• Provide employees with support and education on benefits eligibility and plan options
• Coordinate with benefits providers to address enrollment, eligibility, and data-related concerns
• Facilitate benefits onboarding sessions for new hires
• Review and reconcile payroll deduction and enrollment reports; follow up with employees to resolve missed enrollments or premium changes
• Audit and process benefits invoices, ensuring accurate billing and timely payment
• Support annual benefits audits, regulatory filings, and compliance-related reporting, including ACA and nondiscrimination testing
• Assist with annual open enrollment processes for U.S. employees
• Collaborate with benefits brokers to prepare communication materials such as enrollment guides, newsletters, and intranet content
• Contribute to the internal management and improvement of the Benefits Program
• Develop and update Standard Operating Procedures (SOPs) for benefits processes
• Escalate urgent or complex issues to the Senior Manager, Total Rewards
• Ensure compliance with SLAs, internal policies, and applicable regulatory and professional standards
• Deliver exceptional service while reflecting the companys core values and behaviors
• Perform additional duties as required