Strategy & Operations Management Officer

DUTIES & RESPONSIBILITIES

• The Strategy & Operations Management Officer is responsible for tracking the execution of the approved corporate strategic plan at the departmental and organizational level. This function is distinct from the Corporate Planning & Management Officer’s role in formulating strategy and designing OKRs tied to financial targets; this role focuses on the ongoing monitoring, evaluation, and reporting of strategy execution progress.
• Monitor and track the implementation status of all strategic initiatives and action plans derived from the corporate strategic roadmap, ensuring alignment with approved goals and timelines.
• Maintain a centralized strategy execution tracker and dashboard that provides real-time visibility of initiative progress, milestone completion, risks, and interdependencies across departments.
• Conduct regular strategy review sessions with department owners and prepare consolidated strategy implementation reports for presentation to the SIO Head.
• Identify deviations, bottlenecks, and execution gaps in the strategic plan and escalate findings with recommended corrective actions.
• Facilitate the translation of high-level strategic objectives into actionable operational plans at the department and team level, bridging strategy and day-to-day operations.
• Coordinate cross-functional alignment sessions to ensure all departments are working in synchrony with the corporate strategic direction.
• Support the periodic review and updating of the strategic plan (e.g., mid-year and annual strategy refresh) by consolidating operational inputs from business units.
• Maintain an issues and risk log related to strategy execution and coordinate resolution with relevant stakeholders.
• Prepare strategy performance narratives, management reports, and briefing materials for executive leadership.

• This function covers the design, maintenance, and administration of the organization’s performance measurement infrastructure — including corporate scorecards, departmental KPIs, and operational metrics — to enable evidence-based decision-making.
• Own and maintain the corporate performance management framework, including the Balanced Scorecard (BSC) or equivalent performance tracking methodology adopted by the organization.
• Develop, update, and communicate departmental and functional Key Performance Indicators (KPIs) and operational metrics in coordination with respective department heads.
• Design and manage performance dashboards that aggregate KPI data from all departments for monitoring by the SIO Head and executive management.
• Coordinate the regular collection, validation, and consolidation of performance data from all business units and support functions.
• Conduct performance analysis to identify trends, variances, and areas of concern, and prepare periodic performance reports (monthly, quarterly, and annual) for management review.
• Facilitate the performance calibration process to ensure consistency and fairness in KPI targets and performance ratings across departments.
• Work with department heads to develop performance improvement plans (PIPs) for underperforming areas and track their progress.
• Maintain historical performance data and benchmarks to support trend analysis and organizational learning.
• Ensure that performance measurement systems are aligned with the corporate strategy map and contribute meaningfully to organizational goals.
• Recommend enhancements to the performance management system to improve accuracy, relevance, and usability of performance data.

• This function involves planning, facilitating, and sustaining organizational change initiatives that arise from strategy execution, operational improvements, or compliance mandates. This role leads the human and process side of change
• Develop and implement change management plans, communication strategies, and engagement frameworks for organizational change initiatives (e.g., process re-engineering, system implementations, policy reforms, structural changes).
• Conduct stakeholder analysis and impact assessments to identify affected groups, resistance points, and readiness levels prior to implementing change.
• Design and deliver change readiness assessments, training programs, and communications that support adoption of new processes, systems, or behaviors.
• Coordinate with HR, IT, Compliance, and department heads to ensure changes are smoothly integrated into day-to-day operations with minimal disruption.
• Monitor change adoption rates and track the realization of expected benefits post-implementation, identifying gaps and recommending interventions.
• Maintain a change log and change management repository to document lessons learned, best practices, and stakeholder feedback.
• Act as the internal change management resource and consultant for department-led transformation initiatives, providing methodology guidance and facilitation support.
• Ensure that change management activities are embedded in the overall project management lifecycle for all strategic and operational initiatives.
• Report change initiative progress, risks, and adoption metrics to the SIO Head on a regular basis.

• This function ensures that the organization’s governance practices, information security, and quality management processes meet ISO standards and internal policy requirements. This is a specialized compliance and governance role
• Serve as the focal point for ISO-ISMS (ISO/IEC 27001) and ISO-QMS (ISO 9001) compliance activities, coordinating with relevant departments to maintain and sustain certifications.
• Develop, update, and maintain governance documentation including policies, procedures, process manuals, and standard operating procedures (SOPs) in line with ISO requirements.
• Coordinate internal and external ISO audits, including preparation of audit plans, facilitation of audit activities, management of non-conformities, and tracking of corrective and preventive actions (CAPA).
• Ensure that management review meetings for ISMS and QMS are conducted as required by ISO standards and that outputs are documented and acted upon.
• Maintain the risk register and treatment plans for information security and quality-related risks, and report risk status to the SIO Head.
• Monitor compliance with information security policies, controls, and procedures across all departments and recommend improvements to address identified gaps.
• Coordinate the implementation and monitoring of the Statement of Applicability (SoA) for ISO-ISMS, ensuring all applicable controls are addressed.
• Support the organization’s business continuity and information security incident management processes in alignment with ISO-ISMS requirements.
• Facilitate employee awareness and training programs on information security and quality management to promote a culture of compliance.
• Prepare governance and compliance status reports for the SIO Head, senior management, and external auditors as required.
• Ensure that document control processes (version management, approval workflows, archiving) comply with ISO QMS requirements.
• Coordinate the management of quality objectives, quality plans, and continual improvement initiatives across all business units.

• Minimum: Bachelor’s degree in Business Administration, Management, Industrial Engineering, Information Technology, or a related field.
• Preferred: Master’s degree (MBA or equivalent) with a focus on Strategy, Operations, or Management.

• Minimum: 3-5 years of experience in strategy management, operations management, corporate governance, ISO compliance, or a related field within a corporate or professional services environment.
• Preferred: Experience in ISO audit coordination, change management program facilitation, and performance management system administration. Exposure to multi-departmental coordination, cross-functional governance, and executive-level reporting is an advantage. Prior experience in IT-enabled organizations or technology services companies is preferred given the ISO-ISMS requirement.