[ref. g06115620] Patient Support Specialist, Manila, UK Support
EUC MANAGEMENT PTY LTD Makati
Support our clinics’ patients through a range of conditions, via email and phone
- Support our markets in rotating shifts
- Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
- Identify opportunities to improve our products, processes or service
- You’re a natural team player
- You love supporting customers through tricky situations
- You are fantastic at anticipating other people’s needs
- You love learning about new industries and new skills
- You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.).
- You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
- You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
- You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
- You are willing to work a late mid-shift schedule between 2 PM
- 1 AM or 6 PM
- 3 AM Manila time, with no fixed weekend off
- Experience in a healthcare company is a plus.
- Experience in quality assurance and process assurance is a plus.
- Experience handling English phone lines is a plus.
EUC MANAGEMENT PTY LTDMakati
Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey...
Manila, 6 km from Makati
Educate patients on available services, preventative care, and next steps.
• Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
3. Emotional Support & Advocacy
• Provide compassionate listening...
Boehringer IngelheimMuntinlupa, 20 km from Makati
with the applicable policies and processes. As a Specialist in LOS Admin Support, you will collaborate with subject matter experts, create training matrices, assign/remove training profiles, manage learning content within the system, run applicable reports...