Hotel general manager

Job Description

• Co-own specific sales and marketing plans for the hotel with the organization’s Sales, Revenue and Marketing teams to achieve best possible results in close and permanent collaboration with different commercial teams and layers
• Anticipate risks, gaps and opportunities related to revenue forecast
• Co-own pricing initiative with Revenue and Sales teams to drive the overall pricing strategy
• Drive relevant destination networking to support new business opportunities
• Develop optimized manning structure with the most balanced structure that helps to adapt to the different activity seasonality, securing best use of resources
• Constant focus on productivity and ability to drive productivity acumen through hotel departmental heads
• Continuous improvement spirit and capacity to identify best practices across departments and other hotel peers
• Adjust costs according to business levels
• Proactively ensure the hotel maintains the highest brand standard compliance and service delivery
• Take responsibility for the protection of the Radisson Hotel Group brand image as per company guidelines
• Secure maximum implementation, ongoing training and adherence to corporate guest satisfaction programmes
• Ensure that all comments and reviews from guests are dealt with professionally, in accordance with the Yes I Can! Guidelines.
• Monitor guest satisfaction reports and initiate corrective action if required
• Drive Radisson Rewards enrollments
• Ability to maximize the return per sqm, focusing on common and retail areas in the hotel
• Master the hotel’s investment plans (LRIP), ensuring that key areas of maintenance and brand gaps are covered according to the budget
• Communicate financial results and budgets as required by the owning company
• Maintain a close understanding of the city’s competitive landscape, being able to identify opportunities and engage the Business Development team
• Deliver leads to the Business Development team
• Directly manage a team of HODs to meet the overall objectives of the hotel
• Collaborate with Area and Central Functions to influence and drive key company initiatives within Hotel
• Live and communicate the overall vision, beliefs and strategies of the Radisson Hotel Group to hotel employees
• Ensure that all employees in the hotel receive the necessary training, both in professional competence and in-service attitude
• Ensure full usage of digital systems available to improve guest experience and operational efficiency
• Take full responsibility for compliance with emergency procedures – Management and Training
• Master local knowledge, take advantage of networking opportunities, and actively participate in local PR initiatives
• Implement and monitor routines for effective prevention of and dealing with fire, major accidents and terrorism at the hotel
• Ensure relevant training and induction of hotel team members in security matters (Emergency Management Manual)
• Investigate and promptly react to all information of a security nature
• Conducts inspections of hotel property to ensure it is kept in the best condition and recommends preventative maintenance to ensure the upkeep of the hotel.

Qualifications/Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred).
• Professional certifications (e.g. CHA – Certified Hotel Administrator, Revenue Management, HACCP) are an advantage.

• Minimum 10 years of progressive hotel management experience, with at least 5 years in a General Manager or equivalent executive leadership role.
• Proven success in managing 5-star international hotels, preferably within a branded environment like Radisson.
• Strong background in hotel operations, including front office, F&B, housekeeping, engineering, and guest services.
• Demonstrated expertise in revenue management, budgeting, cost control, and driving profitability.
• Proven ability to lead large, diverse teams and drive engagement and performance across all departments.
• Strong decision-making, conflict resolution, and crisis management capabilities.
• Ability to foster a positive organizational culture aligned with brand values and service standards.
• Deep understanding of hotel financials, P&L management, forecasting, and ROI analysis.
• Strong commercial mindset with experience co-owning sales, revenue, and marketing strategies.
• Skilled in pricing strategy, distribution management, and competitive analysis.
• Experience in overseeing cost management, productivity improvements, and workforce planning.
• High standards in guest service and operational excellence, with experience maintaining brand compliance and quality assurance.
• Ability to manage VIP relations, guest complaints, and reputation management.
• Passion for delivering memorable guest experiences while balancing efficiency and innovation.
• Data-driven with the ability to interpret KPIs, market trends, and financial reports to inform strategic decisions.
• Willingness to relocate and work in dynamic, fast-paced, and sometimes remote environments.
• Strong professional ethics, integrity, and discretion.
• Flexible, adaptable, and resilient under pressure.

Work location

MANDAUE CITY, CEBU

Remarks

No additional remarks

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