Customer service assistant

Job Description

Position to be filled: MANDARIN SPEAKING CLIENT SERVICE COORDINATOR

• Provide assistance to clients in person, on email, or telephonically
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
• Build and maintain close relationship with clients.
• Schedule meetings or telephone conferences between clients and management.
• Liaise with in-house teams to adjust service offerings and assess related cost.

Qualifications/Requirements

• Communication skills: Excellent verbal and written communication to interact with clients, internal teams, and address inquiries clearly

• Problem-Solving Skills: Ability to identify client issues, analyze situations, and find effective solutions to resolve concerns.
• Organizational Skills: Efficiently manage muitiple tasks, prioritize work, and meet deadlines while maintaining accuracy
• Customer Service Experience: Proven track record in a customer service role, demonstrating strong client relationship management. .
• Attention to Detail: Ability to meticulously review information and ensure accuracy in all client interactions.
• Computer literate, Can speak and write fluently in Chinese (Mandarin).

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Intended period of employment: THREE (3 YEARS)

HUA GENESIS MANPOWER RESOURCES AND SERVICES INC. hereby declares that the above-named foreign national is able, willing and qualified to perform the service and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment- National Capital Region located at 967 Maligaya Street, Malate Manila

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