Back Office Specialist | Cebu Onsite | 40K | US Shift

We are currently hiring a Back Office Specialist for a US-based client supporting healthcare and commercial insurance processes. This is an urgent, full-time onsite role.

Start Date: ASAP

This role focuses on insurance back-office operations, including data management, document processing, policy support, and client/broker coordination. The position requires strong attention to detail and experience handling healthcare and/or commercial insurance workflows.

Key Responsibilities:

• Manage and maintain accurate insurance records in Airtable and related systems
• Upload, organize, and verify insurance documents (proposals, policies, endorsements, ACORD forms, certificates, etc.)
• Support policy lifecycle processing including submissions, renewals, endorsements, and binding
• Prepare client invoices and assist with billing-related documentation
• Process and track compliance forms, surplus lines documents, and regulatory requirements
• Create Certificates of Insurance (COIs) and assist with policy issuance
• Draft and support broker/client communications regarding documentation and requirements
• Coordinate with carriers and internal teams for follow-ups and processing updates
• Maintain data accuracy, perform audits, and ensure proper document control

Tools & Systems Used:

• Airtable
• HubSpot
• Microsoft Office (Word, Excel, Outlook)
• Adobe Acrobat
• Google Workspace
• Insurance carrier portals

Qualifications:

• Must have experience in healthcare insurance and/or commercial insurance (required)
• Strong background in insurance back-office, policy processing, or document management
• Preferably with long-term, stable work history in insurance-related roles
• Excellent attention to detail and high accuracy in data handling
• Strong written communication skills
• Able to work onsite full-time in a graveyard shift schedule
• Experience with Airtable or insurance systems is an advantage

We are looking for candidates with solid insurance operations experience who are ready to work in a fast-paced US client environment.