Head of Talent Acquisition

Be Part of Our Growth Journey! Smarter, Stronger, and More Fun Than Ever

We’re entering our next stage of growth—strengthening our operations, expanding our client base, and building a workplace culture that values balance, ownership, and continuous improvement.

This is a pivotal leadership role where strategy meets execution—perfect for someone who thrives in high-growth environments and is ready to build a world-class hiring engine.

What You’ll Be Doing

• Partner with Operations leadership to design and execute a scalable hiring strategy aligned with aggressive growth targets
• Translate business plans into clear workforce and hiring roadmaps
• Act as a strategic advisor on talent availability, hiring trends, and market insights

• Operate as a player-coach—actively sourcing, interviewing, and closing critical roles
• Own hiring targets and ensure consistent delivery across all functions
• Resolve hiring bottlenecks and maintain momentum during peak demand

• Optimize end-to-end recruitment processes across BPO, support, and leadership roles
• Establish and manage SLAs, KPIs, and performance metrics
• Leverage ATS (JobAdder) and recruitment technologies to drive efficiency and automation
• Implement AI-driven solutions to enhance sourcing, screening, and candidate engagement
• Build strong talent pipelines for high-volume and critical roles

• Mentor and develop Recruiters and Sourcing Specialists
• Set clear expectations across output, quality, and efficiency
• Foster a culture of accountability, urgency, and continuous improvement

• Partner with HR to develop and promote a compelling employer brand
• Drive EVP initiatives, referrals, and social media engagement
• Build relationships with universities, training institutions, and industry networks
• Support internship and OJT programs to create future talent pipelines

• Track key recruitment metrics (time-to-fill, quality of hire, conversion rates)
• Use data to identify bottlenecks and improve hiring performance
• Provide regular insights, forecasts, and benchmarking to leadership

• Proven experience leading Talent Acquisition in a Philippine BPO environment
• Demonstrated success scaling hiring significantly (e.g., doubling headcount)
• Strong balance of strategic leadership and hands-on recruitment delivery
• Experience hiring for ANZ and/or UK markets is highly preferred
• Deep knowledge of sourcing strategies, recruitment marketing, and candidate behavior
• Experience implementing structured recruitment processes, metrics, and KPIs
• Strong leadership, stakeholder management, and problem-solving skills
• High ownership mindset with a strong bias for action and results
• Proactive in adopting technology, including AI and automation
• Willingness to work Australasian, North American, or UK shift hours
• Willingness to work in or relocate to Angeles City, Pampanga

• Competitive salary and benefits
• A company in high-growth mode with strong leadership and clear direction
• Opportunity to build and shape a recruitment function at scale
• Fun, supportive, and collaborative culture
• Real impact on business success and growth
• Clear career growth and leadership influence
• Focus on work–life balance
• HMO coverage from Day 1 for you and 2 dependents