Call center agent
Iloilo
Job Description
Posted on 16 July 2025We are looking for a Customer Service Representative to join our team and deliver excellent service to our clients.
Handle inbound and/or outbound customer calls, emails, or chats.Assist customers with billing, account concerns, product usage, and troubleshooting.
Maintain accurate records of customer interactions using internal systems.
Follow communication “scripts” when handling different topics.
Provide timely and accurate responses to customer inquiries.
Escalate unresolved issues to the appropriate department as needed.
Meet or exceed individual and team KPIs and performance metrics.
Ensure a high level of professionalism and customer satisfaction at all times.
Qualifications/Requirements
High school graduate (senior high or old curriculum).
At least 6 months of BPO experience.
Good English communication skills – both verbal and written.
Basic knowledge of computer systems and the ability to navigate multiple systems simultaneously.
Strong interpersonal and problem-solving skills.
Ability to work in a shifting schedule, including weekends and holidays.
Willing to work onsite
Work location
ILOILO CITY (CAPITAL), ILOILO
Remarks
No additional remarks
Apply now
Iloilo
Job Description
Posted on 24 July 2025
Role Responsibilities:
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SPECIFIC DUTIES AND RESPONSIBILITIES: The following are the specific duties and responsibilities of the Customer Service Representative.
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Job Description
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