Customer Care Assistant
Private Advertiser Makati Full-time
Job Description
- Customer Service and Support
- Respond to customer inquiries and aftersales concerns for TechLife, Akaso, Laifen, and SKG across multiple Lines of Business (LOBs), including Social Media, E-commerce platforms, Inbound Calls, Email, and SMS.
- Deliver professional, accurate, and timely assistance while ensuring compliance with the company's customer service standards and service level agreements (SLAs).
- Build positive customer relationships by providing courteous and solution-oriented support.
- Technical Assistance
- Provide first-level technical support and basic troubleshooting for TechLife products.
- Guide customers through product features, setup procedures, and troubleshooting steps.
- Escalate complex technical issues to the appropriate department when necessary.
- Aftersales Service Coordination
- Assist customers with repair-related inquiries, including repair status updates, warranty verification, and service request information.
- Coordinate repair appointments, service bookings, and referrals to authorized service centers.
- Monitor ongoing repair cases and proactively update customers on repair progress, turnaround times, and spare parts availability.
- Customer Complaint Resolution
- Handle customer complaints, escalations, and negative reviews professionally and efficiently.
- Investigate customer concerns, recommend appropriate resolutions, and ensure issues are resolved within established timelines.
- Document customer interactions and resolutions accurately in the company's customer management system.
- Cross-Functional Coordination
- Collaborate with internal departments, logistics teams, technical support, and authorized service centers to resolve customer concerns and pending service cases.
- Follow up on unresolved issues to ensure timely closure and customer satisfaction.
- Maintain accurate records and reports of customer interactions, service requests, and case resolutions.
- Graduate of any Bachelor's Degree, Associate Degree, or Vocational Course or any related field.
- Fresh graduates are welcome to apply; experience in customer service, contact center, technical support, or aftersales operations is an advantage.
- Experience supporting consumer electronics, mobile devices, or home appliances is preferred but not required.
- Excellent verbal and written communication skills.
- Strong customer service, interpersonal, and problem-solving skills.
- Basic knowledge of computer applications, including Microsoft Office and customer service or CRM systems.
- Ability to multitask, prioritize workload, and work in a fast-paced environment.
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CUSTOMER SERVICE ASSISTANT
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Qualifications/Requirements
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Staff Testimonial
“The team is supportive, and every day brings new opportunities to grow and make an impact.” Customer Care Assistant, ASW Philippines.
What You’ll Do
• Provide customer...