Customer Service Assistant

apartmentMotor Image placePasig scheduleFull-time calendar_month 

CUSTOMER SERVICE ASSISTANT

JOB DESCRIPTION:

  • Maintaining good relations with customers, locate their concerns, suggestions and comments; and be a channel in resolving customer complaints to gain total customer satisfaction.
  • Support of CS performance and reports from branches and dealer assigned zone.
  • Conduct dealer’s audit, submission of audit findings to CS management and make improvement recommendations with follow-up action plans.
  • Handle Sales and Service activities (thru SMS Blasts) and other seasonal promo.
  • In charge of online booking daily responses, MI Star monthly compilation and announcement.
  • Provide other administrative support to ensure smooth operation in Customer Service Department.

QUALIFICATIONS:

  • Candidate must possess a Bachelor/College degree holder.
  • With at least 1-2 years in administrative, customer service or operational function.
  • With positive attitude, reliable and well-adjusted to a diverse and fast-paced working environment.
  • With strong organizational, interpersonal, verbal, and written communication skills.
  • Proficient in Microsoft Office and other basic computer applications.
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