HR Business Partner | BPO | Employee & Labor Relations | Onsite | Weekends Off

Drive Employee Relations and Labor Compliance Across a High-Performing BPO

Build a long-term global career with Emapta while supporting complex HR operations across a dynamic BPO environment.

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Onsite, Makati/Ortigas

• Competitive Salary Package
• Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent professional experience
• Minimum of 5 years of HR Business Partner experience within a BPO or shared services environment
• Strong background in employee relations, employee engagement, and stakeholder management
• Proven experience handling end-to-end labor relations, including DOLE cases, administrative hearings, employee discipline, workplace investigations, and case resolution
• Demonstrated experience managing end-to-end employee case management, including investigations, documentation, recommendations, and case closure
• Strong knowledge of Philippine labor laws, DOLE regulations, HR policies, performance management, and talent development
• Experience leading organizational change initiatives, business transformation programs, and HR projects
• Excellent stakeholder management, communication, influencing, relationship-building, conflict resolution, and decision-making skills
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• High level of professionalism, integrity, discretion, accountability, and attention to detail when handling confidential employee matters
• Willing to work onsite in Ortigas or Makati as required

Key Responsibilities

• Build strong stakeholder relationships through responsive and collaborative HR support
• Provide HR policy guidance, interpretation, and consultation to business leaders
• Analyze HR metrics and trends to recommend people strategies and process improvements
• Advise management on workforce planning, organizational structure, succession planning, and emerging HR needs

• Resolve employee concerns through fair, timely, and well-documented case management
• Promote positive employee relations, engagement, productivity, and retention initiatives
• Lead employee engagement, rewards, recognition, and culture-building programs
• Conduct one-on-one meetings, focus group discussions (FGDs), employee touchpoints, and exit interviews, then prepare reports with actionable recommendations

• Facilitate probationary and annual performance review processes
• Manage employee movements, including promotions, salary reviews, merit increases, and status changes
• Guide leaders and employees through coaching, counseling, and Performance Improvement Plans (PIPs)

• Support career development and succession planning initiatives
• Identify high-potential employees and recommend leadership development opportunities
• Partner with Learning and Development to assess training needs and evaluate program effectiveness

• Ensure compliance with Philippine labor laws, company policies, and the Code of Conduct
• Advise HR leaders and managers on disciplinary actions and employee relations matters
• Conduct disciplinary learning sessions and awareness programs
• Investigate, manage, and resolve employee disciplinary cases while minimizing legal and employee relations risks

• Support workplace health and safety programs with Facilities and Administration
• Monitor workplace safety standards, reporting, employee awareness, and compliance activities
• Ensure compliance with government regulations, including DOLE, PEZA, and BOI requirements

• Perform other administrative and HR-related duties as assigned
• Comply with company policies and instructions from authorized representatives

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

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