Customer Service & Administration Assistant - WFH - Manila

Position Overview

We are seeking a reliable Customer Service & Administration Assistant to be a point of contact for inbound telephone and email enquiries and to provide essential administrative support to our busy logistics depot.

The role focuses on answering diverted land‑line calls, supplying real‑time parcel‑tracking updates, preparing invoices, coordinating staff e‑learning compliance, and sending occasional service‑promotion e‑mails to our existing client base.

Key Responsibilities

• Receive and manage all calls diverted from the main land‑line.
• Use carrier websites (e.g. DHL) to enter consignment numbers and supply status updates to customers.
• When a query cannot be resolved immediately, place the customer on hold,

• Log unresolved queries and e‑mail the admin team for follow‑up, ensuring every call is captured and no phone rings out.

• Prepare customer invoices by completing pre‑formatted spreadsheets (no accounting experience necessary)
• Check data accuracy and save records to shared folders.

• Compile and distribute a weekly spreadsheet listing upcoming e‑learning or compliance tasks for each employee.

• Send periodic e‑mails to existing customers highlighting new or premium services (e.g. express delivery / hot‑shot services).

• Fluent, professional spoken and written English
• Proven experience in customer service, within logistics or freight.
• Confident using web‑based tracking portals and familiar with Microsoft Excel or Google Sheets.
• Strong telephone manner: courteous, clear, and patient when guiding customers.
• Ability to multi‑task, stay calm under pressure, and escalate issues appropriately.

• WFH
• 9am to 6pm Manila Time