Urgent! front office associate

The Front Office Associate is responsible for delivering excellent guest service by managing check-in and check-out, handling reservations, and addressing guest inquiries at Yello Hotel. The role ensures a smooth, welcoming guest experience while maintaining efficient front office operations and upholding hotel service standards.

Key Responsibilities

• Welcome guests warmly upon arrival and assist throughout their stay.
• Handle check-in and check-out procedures accurately and efficiently.
• Provide information about hotel services, facilities, and local attractions.
• Respond promptly and professionally to guest requests and concerns.

• Manage room reservations via phone, email, and booking systems.
• Maintain accurate records of room availability and guest bookings.
• Coordinate with housekeeping and other departments regarding room status.
• Support efforts to maximize occupancy and guest satisfaction.

• Operate front office systems and ensure accurate guest data entry.
• Process payments, billing, and cashiering transactions as required.
• Prepare daily reports, shift endorsements, and occupancy updates.
• Maintain organized records and proper documentation.

• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Relay guest concerns and operational issues to supervisors promptly.
• Ensure smooth communication flow across hotel departments.

• Deliver high-quality service to ensure guest satisfaction and loyalty.
• Handle complaints professionally and escalate when necessary.
• Promote hotel services and assist in upselling when appropriate.

• Follow hotel policies, procedures, and brand standards at all times.
• Maintain confidentiality of guest information.
• Ensure cleanliness and orderliness of the front desk area.

• Must be a college graduate (Hospitality Management, Tourism, Business, or related field preferred).
• Previous experience in hotel front office or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in computer systems and booking platforms is a plus.
• Professional appearance and strong customer service orientation.
• Willing to work on shifting schedules, weekends, and holidays.

• Guest Service Excellence
• Communication Skills
• Attention to Detail
• Problem Solving
• Time Management
• Front Office Operations
• Professionalism
• Team Collaboration