Digital Functional Coordinator

Job Description

You will have strong project management, account management and communication skills.

Accountabilities:

• Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
• Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
• Validate issues raised by BUs and escalate where required
• Manage the daily workload of the Functional Support team
• Understand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
• Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
• Build strong relationships with the Functional Support Analyst and technical teams

Qualifications/Requirements:

• Bachelor's Degree holder
• 3+ years of working experience in a related field
• Experience working with digital product teams
• Experience working with a multi-cultural organization across time zone and country boundaries
• Excellent verbal and written communications skills in business English
• Experience working with the software development lifecycle
• CMS exposure (e.g. Adobe Experience Manager) a plus but not required
• Effective communication of complex technical information

• Strong project management and stakeholder management
• Excellent written and verbal communication skills
• Experience of working with internal customers
• Experience of eCommerce systems
• Taking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BU
• MS Office