Digital Functional Support Analyst

apartmentReed Elsevier Shared Services Philippines Inc placeQuezon City calendar_month 

Job Description

The Digital Functional Support Analyst will work with RX Global Technology to configure our in-house global registration platform (Mercury). You will play a key role in the global rollout of one of our most complex digital products. You will translate the requirements from the registration brief into the eCommerce platform (Magento) using front-end UI and backend Magento.
You will build strong relationships with the Functional Coordinators to understand business requirements and timescales, and you will be required to understand the end-to-end registration process from pre-registration through to on-site at show.

You will have a high attention to detail and a passion for delivering high quality work.

Accountabilities:

  • Responsible for functional setup and configuration of the RX global in-house online registration platform (Mercury)
  • Take the registration requirements and translate these into our eCommerce platform (Magento) using our front-end UI and some manual manipulation of Magento
  • Responsible for ensuring the configuration and registration forms are accurate and error free
  • Trouble shoot and identify configuration issues and recommend improvements to ways of working and processes
  • Safely implement mid-registration changes to production forms, requested by our Business Units to rapidly respond to market needs
  • Understand the complex RX product architecture and the end-to-end processes, and the impact of these on Mercury registration
  • Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success team
  • Build strong relationships with the Functional Coordinators (who are responsible for liaising with the global business units to gather requirements and project manage the end-to-end setup of registration)
Essential Skills and Experience
  • Experience of eCommerce system configuration
  • High attention to detail
  • Experience of quality testing system configuration
  • Web skills (HTML, CSS)
  • Content Management System exposure
  • Logical thinking with a problem-solving mindset
  • Troubleshooting technical issues
Preferred
  • Experience working with agile product development teams
  • Experience working with a multi-cultural organization across time zone and country boundaries
  • Excellent verbal and written communications skills in business English
  • Experience working with the software development lifecycle
  • Basic Web Skills (HTML, CSS, JavaScript), CMS exposure (e.g. Adobe Experience Manager) a plus but not required
  • Effective communication of complex technical information
Other requirements
  • Must possess at least a Bachelor's/College Degree, any field
  • 1 year of working experience in a related field
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