Digital Functional Support Analyst
Reed Elsevier Shared Services Philippines Inc Quezon City
Job Description
The Digital Functional Support Analyst will work with RX Global Technology to configure our in-house global registration platform (Mercury). You will play a key role in the global rollout of one of our most complex digital products. You will translate the requirements from the registration brief into the eCommerce platform (Magento) using front-end UI and backend Magento.You will build strong relationships with the Functional Coordinators to understand business requirements and timescales, and you will be required to understand the end-to-end registration process from pre-registration through to on-site at show.
You will have a high attention to detail and a passion for delivering high quality work.
Accountabilities:
- Responsible for functional setup and configuration of the RX global in-house online registration platform (Mercury)
- Take the registration requirements and translate these into our eCommerce platform (Magento) using our front-end UI and some manual manipulation of Magento
- Responsible for ensuring the configuration and registration forms are accurate and error free
- Trouble shoot and identify configuration issues and recommend improvements to ways of working and processes
- Safely implement mid-registration changes to production forms, requested by our Business Units to rapidly respond to market needs
- Understand the complex RX product architecture and the end-to-end processes, and the impact of these on Mercury registration
- Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success team
- Build strong relationships with the Functional Coordinators (who are responsible for liaising with the global business units to gather requirements and project manage the end-to-end setup of registration)
- Experience of eCommerce system configuration
- High attention to detail
- Experience of quality testing system configuration
- Web skills (HTML, CSS)
- Content Management System exposure
- Logical thinking with a problem-solving mindset
- Troubleshooting technical issues
- Experience working with agile product development teams
- Experience working with a multi-cultural organization across time zone and country boundaries
- Excellent verbal and written communications skills in business English
- Experience working with the software development lifecycle
- Basic Web Skills (HTML, CSS, JavaScript), CMS exposure (e.g. Adobe Experience Manager) a plus but not required
- Effective communication of complex technical information
- Must possess at least a Bachelor's/College Degree, any field
- 1 year of working experience in a related field
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