DE030334- Quality Auditing Analyst
Cebu
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Quality Auditing AnalystWORK SETUP: RTO
Responsibilities:- Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
- Attends Calibration sessions as a participant with the Operations team and the Client
- Performs quality analysis and is capable of identifying root cause and can create relevant action items to improve and sustain performance
- Attends Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
- Attends meetings with onshore auditors, Operations, and SMEs to ensure that processes are aligned to current client business rules
- Attends calibrations sessions. Able to convince all participants on recommendations in terms of applying agreed standards on transactions audited
- Audit processes and provide gaps and errors to proper channels which could lead to Client escalations
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 2
Julie's Franchise CorporationCebu City
Process Management (BPM) Certification – strong foundation in end-to-end process design and control.
• Project Management Certification (PMP, Prince2, Agile/Scrum Master) – for managing process-related projects.
• ISO 9001:2015 Quality Management...
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This a Full Remote job, the offer is available from: Philippines
Position: External Audit Manager
Role Level: Manager
Head count: 15
Start Date: ASAP
Responsibilities and Qualifications
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