Customer Care Specialist (Health Care)
Work Set Up: On-site
Schedule: 9:00 PM - 6:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a detail-oriented Customer Care Specialist to support daily operations for a U.S.-based home healthcare provider. This role focuses on client and caregiver communication, scheduling coordination, and administrative support to ensure a high level of service quality and a positive client experience.
What You’ll Do:
- Act as the main point of contact for clients, caregivers, and families
- Handle inquiries, follow-ups, and resolve concerns professionally
- Support intake, onboarding, and scheduling of caregivers
- Manage schedules, shift coverage, and last-minute changes
- Maintain accurate records, timesheets, and documentation
- Assist with recruitment coordination and new hire communication
- Ensure compliance, confidentiality, and quality of service
- Support team initiatives and continuous service improvement
What We’re Looking For:
- 1 - 2 years of experience in customer service, scheduling, or administrative roles
- Experience in healthcare or home care is a plus
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proficient in MS Office and CRM/scheduling tools
- Reliable internet and ability to work U.S. hours
- Experience supporting U.S.-based healthcare or home care agencies
- Familiarity with scheduling or workforce management systems
- Basic knowledge of HIPAA or data privacy standards
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!