Quezon City - Call Center Agent
SAGILITY BRIDGETOWNE is hiring a Full time Call Center Agent role in Quezon City, NCR. Apply now to be part of our team.
Job summary:
- Flexible hours available
- Expected salary: ₱20,000 per month
Associates must provide accurate information, ensure timely resolution of issues, and maintain compliance with HIPAA and CMS guidelines.
Key Responsibilities: Customer & Provider Support- Answer inbound calls from Medicare members, healthcare patients, and dental
- Provide information on benefits, eligibility, coverage, and enrollment
- Assist providers with claim submissions, payment status, and billing
- Handle escalations with empathy, professionalism, and accuracy.
- Process and verify healthcare and dental claims.
- Support prior authorizations, pre-certifications, and referrals.
- Investigate denied or delayed claims and provide resolution.
- Educate providers and members on claims procedures and billing guidelines.
- Guide members through Medicare and healthcare plan enrollment, changes, or
- Verify patient and provider information in CRM systems.
- Explain dental and medical coverage options, including plan benefits and
- Adhere to HIPAA, CMS, and insurance compliance regulations.
- Accurately log all interactions in the call management system.
- Maintain service quality and meet performance metrics (AHT, FCR, CSAT, etc.).
- Work with internal departments (claims, billing, provider relations) to
- Escalate unresolved cases to higher-level support or supervisors.
- Generate call logs and daily/weekly reports as required.
MASSIVE HIRING FINAL INTERVIEW ONLY! Company: SAGILITY Bridgetowne Account: Healthcare / Medicare / Dental Provider ( for Entry Level ) Newbies Are welcome Call Center Jobs 30 HC left START: September Class QUALIFICATIONS: OPEN FOR FRESH GRADUATES College graduate with or without bpo experience Salary Range up to PHP 18,000- 20,000 Excluding Benefits
- 20% Night Differentials
- HMO Day 1
- 13th and 14th Month Pay
Salary Increase Retirement Plan 90% Passing Rate Paid Onboarding Paid Training VIRTUAL PROCESS ( VIA MSTEAMS ) FINAL INTERVIEW ONLY! Can Start ASAP BRIDGETOWNE Quezon City Interested? Direct Message me