RSC Shift Engineer
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Troubleshooting, installing, implementing, and administering network systems.
Analyzing capacity issues and developing capacity planning models as directed. Ensuring planned testing activities are executed. Developing network security guidelines.
This includes administration, monitoring, change management, configuration, release management, provisioning, security, performance and capacity planning, and incident and disaster recovery functions. Fault Management 1. Performs 1st level troubleshooting of trouble tickets for outages and quality.
- Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR. 3. Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support. 4. Ensures ticket is issued and assigned to appropriate section.
- Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance. 6. Performs vertical and horizontal escalation during instances of network outages or degradation in the region. 7. Provides regular and timely information on the status of resolution of outages and quality degradation.
- Flags the section if ongoing restoration is at risk of meeting restoration standards 9. Addresses service issues and assures their resolution is implemented. 10. Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur.
Configuration Management 1. Implements emergency change requests and activities. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion
Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.
If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.
We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and
Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.
We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of
Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.