Senior Account Manager - WILLING TO WORK IN TALISAY CITY CEBU
Talisay Full-time
We’re looking for a confident and experienced Senior Account Manager to join our team.
This role focuses on onboarding new clients and leading Zoom meetings on our platform. It requires high-level English proficiency, strong problem-solving skills, and a solid understanding of marketplace dynamics. The ideal candidate will be proactive, client-focused, and experienced in managing relationships within industrial sectors.A background in fast-paced environments is essential.
What you’ll do:
- Build and maintain strong client relationships through regular communication.
- Onboard new clients, ensuring compliance with platform requirements.
- Lead Zoom meetings, guiding clients through the platform.
- Monitor account performance and provide actionable insights.
- Resolve client issues promptly in coordination with internal teams.
- Identify upselling opportunities to grow account value.
- Gather client feedback and recommend platform improvements.
- Prepare performance reports and share updates with senior management.
- Ensure client compliance with marketplace policies.
- Collaborate with sales and marketing on growth initiatives.
What we’re looking for:
- Excellent English communication and listening skills
- Experience in relationship management, ideally in a similar role
- Ability to manage client onboarding and handle customer meetings effectively
- Proven experience in customer service and account management
- Clear and professional accent suited to Australian industrial clients
- Strong analytical skills to assess performance and identify improvements
- Proficient with CRM systems and client management tools
- Quick learner who adapts well to changing tools and client needs
- Understanding of online marketplace operations
- Experience in the industrial sector is a plus
Perks & Benefits:
Early Finish Fridays, allowing you to start your weekend rejuvenated and refreshed!
Shift: Mon - Thu 6:30AM - 3:00PM PST, and Fri 6:30AM - 2:00PM
HMO - Medical & Dental Coverage
Government-mandated benefits
Birthday Treats and "Fri-Yay" end-of-month treats- Year Service Reward
Join a team where your people skills truly shine!
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