SAP Basis Administration (Night Shift)

Responsibilities:

• Manage end-to-end customer engagement for SAP S/4HANA Private Cloud.
• Support daily operations, technical setups (e.g., VPN, IP ranges), and disaster recovery testing.
• Handle support tickets and coordinate with technical teams.
• Ensure service delivery meets SLAs and KPIs.
• Provide technical support, monitor issues, and drive continuous improvement.
• Manage additional service and change requests.
• Maintain customer satisfaction, manage escalations, and support critical situations.
• Collaborate with internal client teams (Sales, Presales, Delivery, etc.).
• Review account status and support transitions as needed.

Qualifications:

• 6+ years of experience in SAP technical consulting, including 2+ years in customer-facing roles.
• Strong knowledge of SAP Basis, S/4HANA, and cloud platforms (Azure, AWS).
• Familiarity with ITSM, HA/DR concepts, and infrastructure tools.
• Excellent communication, customer focus, and problem-solving skills.
• Proficient in English; additional languages are a plus.
• Engineering degree preferred.

Additional Required Skills:

• Minimum of 2 years of experience in an SAP BASIS administration role
• Excellent communication skills
• Willingness and ability to work night shifts

Nice to have:

• Experience in a client-facing role
• Background in project management