Customer Service Associate - Japanese Speaking
EMAPTA Manila Full-time
Solve customer needs with speed, empathy, and precision at scale
Exceptional service defines how global brands earn loyalty at scale. Customer Service Associate - Japanese Speaking ensures every interaction reflects quality, empathy, and efficiency, directly influencing customer retention and satisfaction.Supporting an AI-powered CX model, this role contributes to measurable business performance while offering a long-term global career with Emapta, built for top 1% professionals pursuing meaningful growth and global exposure.
Snapshot
Employment Type: Full-timeShift: Flexible Shift, Consecutive Off
Work Setup: Permanent Work From Home
Schedule: 8:00 AM-12:00 MN/8AM-5PM/12AM - 9AM PH
Benefits- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Flexible work arrangement
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
Candidate Profile- 1+ year of relevant experience in customer service or related support roles is required
- Native Japanese or N1/N2 language skills
- Usable English communication skills, both written and spoken
- Strong communication and active listening skills
- Customer-focused mindset with a professional approach
- Comfortable using technology and web-based systems
- Ability to multitask and work in a fast-moving environment
- Reliable, organized, and detail-oriented
- Customer service or contact center experience
- Voice support experience
- Experience within gaming, entertainment, streaming or technology support environments
- Experience supporting Japanese consumers
- Support customers through voice and customer service interactions
- Deliver a high-quality and professional customer experience
- Handle customer queries with empathy, accuracy, and efficiency
- Follow operational processes, workflows, and quality standards
- Navigate multiple systems and tools while managing customer interactions
- Collaborate with team leaders, trainers, and support teams
About the Client
Our client is an award-winning UK-based customer experience technology leader, transforming global support through its AI-powered SmartCrowd platform. By blending advanced AI, crowdsourcing, and a curated network of on-demand experts, it empowers leading brands to deliver faster, more personalized, and scalable customer interactions.Trusted by top global organizations, the company sets the benchmark for modern CX innovation, enabling businesses to drive customer loyalty, operational efficiency, and measurable performance at scale.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive.Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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