Back Office Specialist
Equicom Shared Services, Inc. Cebu Full-time
To manage the endorsement of claims for processing from various healthcare providers and ensure accurate scanning of documents within the agreed service level agreement.
PRIMARY DUTIES AND RESPONSIBILITIES:- Responsible in Scanning, Indexing of Documents completely
- Ensure that all assigned batches are scanned within turnaround time in an accurate and legible manner.
- Coordinate claims with issues to the pending team.
- Verifies, generates and attaches LOE to appropriate claims.
- Achieves set target for Production and Accuracy.
- Compiles all scanned documents per batch and secure them in a storage box.
- Responsible for the transmittal of documents.
- Communicates problems effectively and promptly to immediate superior.
- Abide by the Code of Conduct / Code of Discipline of Equiserve.
- Commit to, support and help achieve, the Mission, Vision and Quality Objective of the department and Equiserve.
- Performs other duties assigned in keeping with the growth and general responsibilities of the position
- Performs Ad-hoc jobs assigned by immediate superior.
- Comply with the organization's information security and data privacy policies, procedures, and guidelines to ensure the protection of sensitive data, safeguarding the confidentiality, integrity, and availability of all information. This includes adhering to established protocols for securely handling, storing, and transmitting data while ensuring compliance with applicable legal and regulatory requirements.
- Attend mandatory annual Information Security (InfoSec) and Data Privacy Act (DPA) awareness training to stay informed about the latest security practices and maintain compliance with relevant obligations.
QUALIFICATIONS:
Basic knowledge in operating document scanners and related hardware, with knowledge ofscanning software and image enhancement tools
Familiarity with document management systems (DMS), data entry protocols, and file indexing procedures
Strong attention to detail and accuracy in handling large volumes of documents
Excellent time management skills and ability to meet tight deadlines
Effective communication skills and a collaborative attitude in a team-based environment
Highly adaptable, reliable, and able to work with minimal supervision
Graduate of any four-year course or has completed at least three years of college education
Amenable to work in a shifting schedule, including graveyard shifts
FRESH GRADUATES ARE ENCOURAGED TO APPLY!
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No virtual interviews. Onsite application only.
Location: Cebu City
Work Setup: Onsite | Full-Time
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