Director of Operations & Shared Services (Philippines Launch Lead)

Work Setup: Full-time, Onsite

Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST

Compensation: $2,500 to $3,100 per month (negotiable based on skills and experience)

Company Overview

Our client is a fast-growing international BPO organization launching and scaling operations in Ormoc, Leyte, Philippines. The company is building a shared services and operational backbone to support HR, recruiting, finance, compliance, IT coordination, and administrative functions.

About the Role

Our client is seeking a senior operational leader to build and scale a Philippines operation from the ground up. This hands-on role requires someone who can balance strategy and execution across HR, recruiting, finance, compliance, facilities, IT coordination, and administrative operations in a fast-paced environment.

The focus is on establishing the systems, processes, infrastructure, and support functions needed to effectively operate and scale the business. Key responsibilities include overseeing payroll, compliance, recruiting, vendor management, facilities, employee administration, and operational governance.

• In-depth knowledge of Philippine business compliance processes and regulatory requirements
• Strong understanding of Philippine employment law and employer compliance obligations
• Experience leading or directly managing recruitment and talent acquisition efforts
• Proven experience overseeing teams and processes across HR, Recruiting, Compliance, Finance, and Facilities operations

Key Responsibilities

• Build and scale shared services across HR, payroll, finance, recruiting, facilities, and administration
• Develop SOPs, workflows, controls, reporting structures, and operational KPIs
• Manage compliance calendars, governance processes, and documentation systems
• Establish disaster recovery and emergency preparedness procedures, including typhoon readiness

• Oversee bookkeeping, accounting, budgeting, and monthly financial close processes
• Manage vendor contracts, purchasing approvals, and external partnerships
• Supervise office lease administration, facilities maintenance, utilities, and supplies
• Coordinate with local government offices and external agencies as needed

• Ensure compliance with Philippine labor laws, payroll, statutory remittances, and employer tax requirements
• Oversee payroll, benefits, leave administration, 13th month pay, and SSS, PhilHealth, Pag-IBIG, and BIR compliance
• Manage onboarding, employee records, contracts, attendance tracking, and HR documentation
• Develop compensation structures, HR policies, employee handbooks, and performance review processes
• Handle employee relations, escalations, disciplinary actions, and termination processes

• Develop recruiting strategies and workforce planning initiatives
• Lead sourcing, interviewing, hiring, and end-to-end recruitment processes
• Build scalable recruiting workflows, hiring operations, and talent acquisition systems
• Oversee job postings, candidate sourcing, offer management, and background checks
• Strengthen employer branding and build a strong talent pipeline in Ormoc City

• Coordinate local IT operations, vendor support, and business systems implementation
• Oversee laptop provisioning, software access, collaboration tools, and identity/access management
• Manage asset inventory, operational tooling, and order tracking systems
• Support cybersecurity controls, data privacy initiatives, and incident response processes

• Build operating dashboards and management reporting
• Implement fraud prevention and control mechanisms
• Develop certification and training processes
• Create scalable operational workflows and accountability structures
• Continuously identify operational risks, inefficiencies, and improvement opportunities

Qualifications

• 8+ years of leadership experience in BPO, shared services, operations, or business administration environments
• Proven experience standing up or scaling operational functions in the Philippines
• Strong understanding of Philippine labor law, payroll, compliance, and statutory requirements
• Experience leading cross-functional operational teams
• Demonstrated ability to build systems, processes, and operating mechanisms from scratch
• Experience recruiting, hiring, and developing operational teams
• Strong project management and execution capabilities

• Experience supporting U.S.-based companies or global operations
• Familiarity with HRIS, payroll systems, workflow tools, and operational platforms
• Experience in fast-growing or entrepreneurial environments

What We’re Looking For

The ideal candidate is:

• A builder who enjoys creating order from ambiguity
• Highly organized and execution-oriented
• Comfortable operating both strategically and tactically
• Resourceful, hands-on, and proactive
• Calm under pressure and highly accountable
• Skilled at balancing people, process, and operational rigor
• Strong in problem solving and operational troubleshooting
• Able to earn trust across all levels of the organization

Compensation

$2,500 to $3,100 per month (negotiable based on skills and experience)

• Initially under an Independent Contractor Agreement, and can transition to regular full-time employment in the future
• Full-time, Onsite
• Monday to Friday, 9:00 AM to 5:00 PM EST, with occasional work during Philippine business hours as required by the role.