Support Staff

Job Description

Description

We are seeking a Support Staff to join our team . The Support Staff will be responsible for providing assistance and support to our tutors. FRESH GRADUATES are welcome to apply!!!

Responsibilities:

• Receive and respond to tutors for whatever concerns they may have that are related to their services for the company
• Manage the schedules of tutors to ensure enough lessons are provided daily
• Answer the tutors inquiries (through Skype, email, or SMS)
• Work together with Japanese Customer Support in dealing with student concerns (e.g. cancellation or transferring of lessons, contacting tutors, etc.)
• Develop ideas for the improvement of the procedures related to operations in the Tutors Management Department
• Fulfill other job-related tasks to be given by the immediate Supervisor

Qualifications:

• Graduate of any 4-year degree or vocational courses (Fresh Graduates are welcome to apply)
• Proficient in written and spoken English
• Willing to work in Makati (This is an office-based job)
• Willing to be in an afternoon shift (start of shift: 3PM)
• may still change to any of the shifts posted below
• Willing to be trained (both as a support staff and as a tutor)
• Shift during the support staff training:

Tuesday to Saturday I 3PM to 12AM

• Shift during the tutor training:

• Amenable to working on holidays and weekends
• Must acquiesce to render overtime whenever necessary
• Must be adaptive and culturally sensitive
• Must have strong time management skills
• Must have experience in basic to intermediate computer and internet troubleshooting

Additional Information:

• Work is in Makati City (on-site): 10F King's Court I Building, 2129 Chino Roces Avenue, Makati City
• Two rest days in a week Fri and Sat (may still change)
• Other Department Shifts:
• 4:30 AM to 1:30 PM
• 11:00 AM to 8:00 PM
• 1:00 PM to 10:00 PM
• 3:00 PM to 12:00 MN

What to look forward to:

• Experience working in a multicultural environment!
• Receive HMO (Maximum Limit up to 200K) upon regularization
• Annual company activities