Order Management Analyst
Genesys Cloud Services Cayman Ltd. - Philippine Branch Manila Full-time
Job Description
Job Description
Job Title: Order Management AnalystDepartment & Team: Global Order Management
Reports to: OM NA Manager
Location: Manila
Summary
The Order Management Analyst is responsible for processing orders and related billings for Genesys products. This role requires close coordination with internal stakeholders and partners to ensure accurate order handling and adherence to established service levels agreements and internal controls.Because activity increases at month, quarter, and year end, the ability to stay calm, prioritize effectively, and maintain accuracy under pressure is essential. Strong communication and organizational skills are key to success in this position.
Key Responsibilities- Review and validate order documentation from customers and partners, including quotes, Services orders, purchase orders and SOWs to ensure requirements for processing and billing are complete and accurate.
- Process orders, invoices and credit memos in a timely manner using Salesforce, Zuora Billing and Workday.
- Complete activities within month, quarter and year end deadlines.
- Work closely with cross-functional teams to resolve invoice inquiries and disputes in a timely manner.
- Ensure all activities comply with established controls including SOX requirements.
- Maintain and retain proper documentation as required for order review and validation
- Collaborate with cross functional teams to ensure accurate data and account history.
- Bachelor’s degree required with Accounting or Finance discipline preferred with a minimum of 2 years of related experience.
- Experience with Salesforce, Zuora Billing, Workday and AI enabled tools preferred.
- Fluency in Spanish both spoken and written is highly preferred.
- Ability to work accurately and efficiently under tight deadlines.
- Strong communication skills and the ability to work effectively with Sales teams and customers or partners.
- Prior order management experience in the SaaS industry is highly preferred
- Ability to collaborate with stakeholders across global regions in a remote environment.
- Knowledge of software licensing models and cloud business models preferred.
- High attention to detail and excellent customer service and communication capabilities.
- Strong analytical skills and ability to manage and prioritize multiple tasks.
- Ability to perform root cause analysis and propose process improvements, commitment to continuous improvement.
- Basic accounting knowledge and familiarity with revenue recognition principles.
- Strong English verbal communication skills.
- Willingness to work extended hours at month end.
Manila
Job Description
Posted on 15 April 2026
The Restaurant Manager is in charge of overseeing the day-to-day operations of the restaurant, ensuring consistent delivery of quality food and services to the customers.
Qualifications/Requirements...
EMAPTAManila
in navigating Warehouse Management Systems (WMS) (preferred)
• Basic to intermediate proficiency in Google Sheets / Excel
• Strong attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Strong written communication...
CITADELPasay, 6 km from Manila
The Supply Manager shall ensure the efficient and full supply of all necessary products and equipment at the best price level needed according to agreed specifications and on time delivery of suppliers. To ensure compliance with all regulatory...