Customer Support Team Leader | Work onsite - Ortigas - Manila
Satellite Office Manila Full-time
CUSTOMER SUPPORT TEAM LEADER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Appaly now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A/AN CUSTOMER SUPPORT TEAM LEADER?- Review each team member’s performance in their emails & live chats
- Suggest improvements to individual team members written responses
- Provide weekly reporting on individual and team performance
- Train new Customer Service Representatives
- Improve efficiency levels of individuals & the team
- Lead team meetings
- Suggest and develop improvements to customer experience
- Deal with customer escalations via email and phone when required
- Motivate & inspire the team
- Create a positive & fun working environment
- Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner.
- Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports.
- Professionally managing any escalations to the frontline supervisor.
- Remain up to date on current technical information and training.
- Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.
- 3 years of experience as a Team Leader in a bpo setting.
- Strong communication and leadership skills
- Able to motivate teams and meet performance goals
- Experienced in coaching, monitoring performance, and giving feedback
- Familiar with Salesforce and Excel
Cambridge University Press & AssessmentManila
with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We are recruiting for a Customer Support Advisor who will be part of our...
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Job Description
Description
We are seeking a Customer Service Specialist to join our team in Southeast Asia. The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring customer...
Manila
and minimize costs.
• Monitor customer service performance and drive initiatives to improve satisfaction levels.
• Oversee inventory management to maintain optimal stock levels across the supply chain.
• Ensure compliance with local and international...