Customer Service Representative
About the role
Are you looking to join a dynamic and innovative company that values your contributions? As a Customer Service Representative at Alorica Teleservices, Inc., you'll be at the heart of delivering an exceptional customer experience. In this full-time role based in Quezon City, Metro Manila, you'll be responsible for assisting customers with a wide range of inquiries and resolving their concerns in a friendly and efficient manner.
What you'll be doing- Responding to inbound customer calls and chats, providing prompt and knowledgeable assistance
- Listening carefully to customer needs and concerns, and resolving issues in a timely manner
- Maintaining accurate records and documentation of customer interactions
- Identifying opportunities to upsell or cross-sell additional products and services
- Adhering to all company policies, procedures and quality standards
- Continuously learning and developing your customer service skills
- Demonstrated experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to effectively address customer needs
- Proficiency in English and/or other relevant languages
- Familiarity with using computer systems and software
- A positive, friendly and patient attitude
- Willingness to work in a fast-paced environment and adapt to changing priorities
What we offer
At Alorica Teleservices, Inc., we are committed to creating a rewarding and engaging work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career growth and development
- Comprehensive health and wellness programs
- Generous paid time off and holiday leave
- Flexible work arrangements to support work-life balance
- A supportive and collaborative team environment
About us
Alorica Teleservices, Inc. is a leading provider of customer experience solutions, offering a wide range of services to clients across various industries. We are known for our commitment to delivering exceptional customer service, innovation, and a dynamic and inclusive work culture.Join our team and be a part of our success story!
Apply now to become our next Customer Service Representative and embark on an exciting career with Alorica Teleservices, Inc.