Service Desk/Help Desk Support (Data Center/IT/Tech) | Shaw Onsite | Night Shift

apartmentIBEX Global Solutions placeMandaluyong scheduleFull-time calendar_month 

This is Work On Site in Shaw, Mandaluyong & Night Shift.

Our Data Center Global Client is looking for additional supports. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.

Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing through emails and tools like Service Now or Salesforce.

Roles and Responsibilities include, but is not limited to:

  • Respond to email inquiries and requests through Customer Success Team Mailbox
  • Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
  • Accomplish Special Projects from Customer Success Managers
  • Assign Qualtrics(detractor) cases to CSMs
  • Draft Recognition emails and Thank you emails
What we offer
  • Competitive salary and performance-based incentives
  • Comprehensive benefits package, including HMO, Group life insurance
  • Opportunities for career growth and professional development
  • Supportive team environment with a focus on work-life balance

About us

IBEX Global Solutions (Philippines) Inc. is a leading provider of customer experience and business process outsourcing solutions. With a strong presence in the Philippines, we partner with some of the world's most recognizable brands to deliver exceptional service and support.

Our company is committed to creating a diverse and inclusive workplace, where employees can thrive and contribute to our continued success.

Apply now to become a part of our dynamic team!

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