Accounts Receivable Administrator / Student Finance Officer

The identified candidate will be assigned to a UK based education institution. This role is responsible for providing end-to-end support to students studying via a variety of modes (e.g., distance learning, blended) on financial matters, including loans, grants, bursaries, and scholarships, while ensuring accurate guidance, application assistance, and timely resolution of issues.

As a Student Finance Officer, you will be:

• Student Support: Provide comprehensive financial advice and support to students regarding student loans, grants, bursaries, scholarships, and other financial assistance available;
• Problem Resolution: Address and resolve issues related to financial discrepancies, delayed payments, and any other financial concerns raised by students;
• Application Assistance: Assist students in navigating the application process for student finance, guiding them through the required documentation and submission procedures;
• Query Resolution: Address student queries related to finance, eligibility, disbursements, repayment plans, and other financial matters promptly and accurately;
• Student Communication: Correspond with students via email to clarify financial queries, provide updates, and offer assistance;
• Verification of Documents: Verify and review student documentation to ensure accuracy and completeness for loan applications and related processes;
• Eligibility Assessment: Evaluate students' eligibility for various financial support options based on their individual circumstances, enrolment status, and academic progress;
• Data Entry and Management: Input student data and financial information accurately into relevant systems, maintaining up-to date records and information;
• Payment Coordination: Collaborate with the Recipient Institutions finance departments to ensure timely disbursement of funds to students' accounts, resolving any discrepancies or delays;
• Regulatory Compliance: Stay updated on relevant financial regulations and guidelines to ensure accurate and compliant delivery of financial support to students;
• Attendance Reporting: Collaborate with the Recipient Institutions academic departments to report student attendance to relevant authorities or agencies for funding purposes;
• Reporting and Analysis: Generate reports and analyse data related to student finance, enrolment trends, fund utilisation, and other relevant metrics; and
• Collaboration: Work closely with the Recipient Institutions internal departments, such as Admissions, Student Services, and Finance, to ensure seamless coordination of student support services.

Responsibilities relating to the Accounts Receivable side of the role:

• Management of Kayako inbox for Refunds, Student Finance and Finance queries;
• Review, prioritise and categorise the Kayako emails/queries;
• Assign complex queries to relevant Recipient Institution colleagues to action;
• Provide standard responses to simple queries; and
• Support Accounts Receivable Coordinators as required

To qualify for the position:

• Bachelors degree in Finance, Business Administration, Education, or a related field (or equivalent work experience).
• Prior experience in student services, financial aid, accounts receivable, or a similar administrative role.
• Proficiency in MS Office (Excel, Word, Outlook) and student information systems or CRM platforms.
• Excellent communication skills, both written and verbal, with the ability to explain financial matters clearly.
• Strong problem-solving and analytical skills to resolve student finance queries and discrepancies.
• Strong interpersonal skills with the ability to work collaboratively across departments.
• Customer service orientation with empathy and patience in dealing with student concerns.

• Work schedule is 8AM UK time or 3:00 PM to 12:00 AM, weekends off
• Work on site for 4 months, hybrid of 2x a month will only apply once you pass the 3rd month performance review.
• Work location is at 9F Robinsons Zeta Tower, C5 Road, Bridgetowne, Ugong Norte, Quezon City.
• Building is near Opus Mall, IPI Pasig and Tiendesitas. The area is accessible from Eastwood, Ortigas CBD, C5 road, and Rizal areas.