Japanese IT Service Desk - Level 1 - Urgent Hiring!
Bosch Manila Full-time
First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
- Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
- Use knowledge base in daily business
- Frequently communicates with team management about new solutions and open points
- Support the ITSD Global Team in developing new ways of working.
Qualifications:
- Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
- Excellent knowledge (oral and written) Japanese & English language (at least B2-C1 level)
- General IT Knowledge with focus on workplace IT
- Ability of cross-functional thinking and quick problem solving skills
- Excellent communicator and team player
- Customer service and solutions-oriented person, conveying genuine willingness to help
- Ability to work under pressure
- High degree of self-motivation and learning potential
- Amenable to work on day shift; weekends off and working onsite
- Can start asap!
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