IT Service Desk | L1
Hexaware Technologies Taguig Full-time
Job Overview
The IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.
Duties and Responsibilities- Respond to user inquiries via phone, email, or in-person, providing technical support and troubleshooting assistance.
- Document and track issues in the service management system, ensuring accurate record-keeping of user interactions and resolutions.
- Collaborate with IT teams to resolve complex technical issues and escalate when necessary.
- Provide training and guidance to users on the use of software applications and hardware devices.
- Monitor and prioritize service requests to ensure timely response and resolution.
- Maintain knowledge base articles and contribute to improving support documentation.
- Participate in IT projects and initiatives as needed.
Aumtrend Ph IncTaguig
Service Desk environments
• 2+ years of Manager-level team leadership experience is highly preferred; experienced Supervisors are also encouraged to apply
• Proficiency in Excel, quality tools, data analysis, and reporting
• Excellent stakeholder...
DSV Global Transport and LogisticsParañaque, 7 km from Taguig
matters related to the IT area, building trust and a professional image of IT services provided by the IT organizational unit.
• Communicates with Service Desk Customers via formal and dedicated communication channels: email, chat and phone.
• Acts...
Ateneo de Manila UniversityQuezon City, 15 km from Taguig
Under the supervision of the IT Service Desk Lead, IT Service Desk and Deskside Support Assistant serves as the first point of contact for end-user support and for reporting service requests and incidents.
The position also provides technology-based...