Call center agent

Job Description

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.

• Senior/High School Graduate preferably with at least 6 months to 1-year BPO experience related to Customer Service providing support via IB or OB for Voice calls Handled similar transaction an advantage.
• Open for those who don’t have any BPO experience yet
• Excellent communication skills.
• With sufficient computer navigational skills
• Proficient in MS Office
• Ability to read, analyze, and interpret consumer feedback and relay clear, concise and helpful information and insights back to the consumer
• Problem solving skills, resilient and self-motivated
• Organized with good interpersonal skills

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

No additional remarks

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