Customer Service Assistant (SM City Telabastagan)

The Customer Service Assistant provides functional & administrative support to Mall Operations department, ensuring all administrative requirements are met and properly organized.

Primary Responsibilities:

• Provide functional and administrative support by processing permits, passes, IDs, and distributing documents to concerned personnel.
• Maintain accurate records of tenant information, contact details, and agency forms for smooth mall operations.
• Deliver quality customer service through prompt handling of calls, inquiries, and coordination of mall activities and events.
• Ensure compliance and organization by following company policies, maintaining cleanliness, and safeguarding confidential information.
• Pursue continuous learning through training, career development initiatives, and participation in talent development programs.

Requirements:

• Bachelor's degree holder.
• Customer service experience is preferred. Fresh graduates are welcome to apply.
• Amenable to shifting schedules.
• Willing to be assigned in SM City Telabastagan.