Call center agent
Legazpi
Job Description
Posted on 13 May 2025
You are joining Sutherland as a Customer Service Associate for our Travel account in Legazpi, and you'll be handling all booking-related inquiries, including prebooking questions and assistance with reservations. You will expertly handle cancellations and refund requests, manage amendments and changes to existing bookings, and ensure that customers receive timely booking confirmations.Additionally, you’ll assist customers with our "Reserve Now, Pay Later" options to enhance their travel planning experience.
Join our team and help create memorable journeys for our clients!
KEY RESPONSIBILITIES- Provide clear and professional answers to various questions regarding Travel inquiries;
- Meet all productivity and quality requirements and guidelines;
- Model and work by the company's core values; and
- Achieve and maintain required metrics and goals.
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Sales, Outbound Sales or Travel experiences are preferred
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
Work location
LEGAZPI CITY (CAPITAL), ALBAY
Remarks
No additional remarks
Apply now
ConnectUs Marketing Solutions, Inc.Philippines
This a Full Remote job, the offer is available from: Philippines
Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND).
Starting salary package for Probationary: PHP 13,500 - 14,500 per month.
Starting salary...
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