Retail Operations Coordinator
We are looking for a highly strategic and commercially driven Retail Operations Coordinator who will be assigned to a leading Southeast Asian super app specializing in transportation, food delivery, and on-demand services.
It is responsible for supporting the achievement of sales and operational excellence targets by ensuring efficient in-store execution and strong coordination with store partners.
This role serves as frontline representative in assigned stores maintaining store and item visibility and availability, executing the company initiatives, and building positive relationships with store personnel.
The primary goal is to drive sales performance and operational excellence by ensuring all retail activities are executed accurately, on time, and aligned with the company standards.
Job Responsibilities- Do store visits to check in-store operations, submit accurate real-time feedback to internal and external stakeholders, recommending action items when needed.
- Work closely with branch managers, branch staff, and branch shoppers to address operational concerns. Maintain strong relationships and ensure smooth coordination in all assigned outlets.
- Provide basic company orientation, updates, and/or training to branch managers, branch staff, and branch shoppers to drive operational excellence.
- At least 2-3 years of experience in retail operations, merchandising, or field sales. Experience in FMCG is an advantage.
- Strong organizational and coordination skills with the ability to manage multiple stores. Proficient in basic reporting tools (Excel/Google Sheets) and able to meet reporting deadlines.
- Proactive, detail-oriented, and customer-focused with strong interpersonal and communication skills. Willing to do fieldwork and travel within Metro Manila /Greater Metro Manila.