Call center agent

placeCebu calendar_month5/21/26

Job Description

Posted on 20 May 2026

HOLIDAY FACTORY is a travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to various global destinations. Known for its competitive service, the company targets individuals, families, and groups seeking value-for-money vacations.

Customers can book these packages online, with detailed itineraries and inclusions provided on the website.

Recently, Holiday Factory has expanded its operations to the Philippine market, further broadening its reach and making travel accessible to a wider audience. The company is particularly popular in regions like the Middle East, emphasizing convenience and high-quality service.

We are on the lookout for the following talent: CUSTOMER SERVICE REPRESENTATIVE

Duties and Responsibilities: Handle inbound customer inquiries via phone, email and chat. Assist customers in making reservations and bookings.

Resolve customer issues and complaints, escalating complex issues to higher-level support as needed. Follow up with customers and address post-travel concerns to ensure complete customer satisfaction.
Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Collaborate with other departments, such as sales and operations, to address customer needs and enhance the overall travel experience.

Qualifications: Preferably with college degree, but we accept high school graduates.

Required minimum of 1 year experience in a BPO Customer Service Role.
Experience in Travel Industry Customer Service is a plus.
Willing to work on site and on shifting schedule (mid-shift, night-shift and weekends).
Excellent Communication Skills.

If this is you, please send your application right away. We very much look forward to meeting you!

Job Type: Full-time

Benefits: Additional leave

Health insurance

Work Location: In person

Qualifications/Requirements

Qualifications/requirements not specified

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

Apply now

local_fire_departmentUrgent

BPO / Call Center Agent - Weekends Off (B)

apartmentCaldwell CommunicationsplaceCebu City

CALL CENTER AGENT Cebu City | Onsite Job Summary: We are seeking dedicated and customer-oriented individuals to join our team as Call Center Agents. In this role, you will assist customers by handling inquiries, providing accurate information...

business_centerHigh salary

Call center agent

placeLapu-Lapu, 6 km from Cebu City

designated surveys. • Accurately record answers received during the survey process in our systems. Experience • No experience needed, previous work/call center experience preferred. Qualifications/Requirements Qualifications • 18 years old and above...

electric_boltImmediate start

Costumer Service Representative ( Call Center Agent )

apartmentGolden Dragon Motor Sales CorpplaceCebu City

ASAP HIRING — START YOUR CAREER WITH US! YOU ARE WELCOME TO APPLY! We are looking for motivated and goal-driven individuals who are ready to start and grow their career in the BPO industry. ONE-DAY ONSITE HIRING PROCESS Apply, get interviewed, and...

Best jobs you don't want to miss:

Customer Service Agent Jobs in Cebu City 4 Urgent

Digital Agency Jobs in Cebu City

Sales Agent Jobs in Cebu City

Call Center Jobs in Cebu City 7 Urgent

Travel Agent Jobs in Cebu City