Workforce Management Supervisor

ECAM is looking for talented individuals like you! Be the next Workforce Management Supervisor.

The Workforce Management Supervisor oversees workforce planning, forecasting, scheduling, and real-time monitoring to ensure service level goals are met. This role collaborates closely with Operations and support teams to optimize staffing, improve processes, and deliver data-driven insights that balance business needs with employee availability in a dynamic, 24/7 environment.

Duties & Responsibilities:

• Analyze intraday statistics, workforce performance, service levels, and scheduling statistics to recommend courses of action in balancing service levels to business and staff requirements.
• Work closely with Operations Management to assist in enforcing schedule adherence and transactional threshold guidelines of all accounts.
• Analyze current and historical work volumes and patterns, handling time, productivity trends, and all future volume/work requirements to develop budget and volume/work forecasts;
• Maintain scheduling consistency for operators based on absenteeism, attrition, breaks, lunches, time off, vacations, outages, etc. They are responsible for real-time monitoring and updating of operator schedules.
• Work closely with the BCP lead to plan and implement strategies in times of outages and any scenarios that may affect the workforce.
• Locate and define new process improvement opportunities.
• Work closely with the Quality Assurance and Continuous Improvement teams to identify and communicate process improvement initiatives.
• Perform other duties as assigned
• Ability to provide support to operations

Qualifications:

• Bachelor’s Degree in quantitative domain is an advantage and/or relevant experience with data analytics.
• 2-5 years of experience in workforce management forecasting, analysis and reporting
• Proven sill in people management.
• Advanced excel skills are required.
• Strong macro and programming skills are preferable.
• Advance experience in creating dashboards and/or templates.
• Proven ability to analyze results and recommend solutions.
• Experience in communicating to all levels of the organization.
• Flexibility in handling different tasks assigned by manager/supervisor.
• Can work during weekends, holidays, and in shifting schedules including the night shift.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.