Assistant Property Manager

The Assistant Property Manager is responsible for delivering excellent tenant experience and ensuring efficient administrative operations within the building.

Duties & Responsibilities:

1. Serve as the primary liaison for tenants, ensuring prompt, professional, and efficient handling of inquiries, requests, and concerns in line with Class A customer service standards
2. Manage and monitor tenant service requests, ensuring timely coordination with engineering, housekeeping, and security teams, and proper closure within agreed service timelines
3. Facilitate tenant move-ins, move-outs, and fit-out activities, ensuring smooth coordination and compliance with building guidelines and estate management policies
4. Monitor tenant fit-out and construction works, ensuring adherence to approved plans, house rules, safety standards, and local regulatory requirements; report and escalate any non-compliance
5. Prepare and issue tenant communications, including notices, advisories, and building updates, ensuring clarity, accuracy, and professionalism
6. Maintain and update tenant records, lease-related documents, and service request logs, ensuring completeness and accuracy of documentation
7. Conduct regular tenant engagement and site visits to gather feedback, address concerns proactively, and support tenant retention initiatives
8. Assist in the preparation of operational and financial reports related to tenant concerns, service performance, and building operations
9. Coordinate with contractors and service providers for tenant-related works, ensuring minimal disruption to operations and adherence to service standards
10. Support billing and administrative coordination by assisting in rent-related inquiries, documentation, and follow-ups with the accounting team

Qualifications:

1. Bachelor’s degree in Engineering (preferred), Business Administration, Property Management, or any related field
2. Minimum of 5 years of experience in property management, preferably in a commercial or high-rise office environment
3. Proven experience in tenant relations, customer service, or front-facing property management roles
4. Strong written and verbal communication skills, with the ability to handle tenant concerns professionally and effectively