Technical Support Agent (Hybrid)
ACCPRO International Pasay Full-time
QUALIFICATIONS:
- Must have a Bachelor's Degree
- Must have at least 1 year of experience in customer-focused, support environment
- Must have experience in providing support via email and phone
- Must have experience in troubleshooting SaaS applications
- Must have experience with JavaScript, HTML, and XML
- Must have excellent Communication Skills
- Experience with Salesforce.com Service Cloud knowledge a plus
- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Support the overall objective of Medallia
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
iOPEX TechnologiesTaguig, 7 km from Pasay
Embrace the innovation with iOPEX Technologies. Join us now!
We are hiring for awesome and tech-savvy Technical Support for our #iopexhappy@work team.
With at least 1 year of Technical Support experience:
• Technical Support Specialist (Pre...
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Job Description
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