Customer Rewards Operations Associate
We’re on the lookout for a proactive and detail-driven Fulfillment Operations Associate to join our growing Operations team. Your mission? Ensure our users have a seamless and satisfying experience receiving their rewards — accurately and on time.
As a Fulfillment Operations Associate, you’ll be part of the engine that powers our customer success. You’ll dive into the processes behind point reward fulfillment, support campaign execution, and contribute to improving our operational efficiency using automation and data.
Job Responsibilities:
- Manage the fulfilment of point rewards for users, especially for newly onboarded merchant partners
- Support the development and execution of fulfilment strategies that enhance customer satisfaction
- Identify repetitive or manual workflows and propose automation solutions (low-code tools or AI a plus!)
- Assist in managing voucher inventory, tracking orders, and maintaining accurate merchant data
- Coordinate the setup and upkeep of internal dashboards and promotional campaigns
- Ensure processes are completed within defined service level agreements (SLAs)
- Update and refine documentation related to fulfilment operations
- Collaborate across product, support, and business teams to drive continuous improvement
What We're Looking For:
- Fresh graduates with degrees in Business, Operations, Analytics, or any related field are welcome
- Meticulous attention to detail and a strong sense of accountability in following structured processes
- Proficiency in spreadsheets (Excel or Google Sheets); familiarity with automation tools is a big plus
- A problem-solver’s mindset with an eye for process enhancement
- Strong communication skills and a collaborative approach to teamwork
- Bonus: Passion for travel, rewards programs, or fintech
- Take ownership of real projects with meaningful impact
- Be part of a fast-paced, dynamic team at the intersection of operations, customer experience, and tech
- Learn how innovative startups combine automation, analytics, and fulfillment to scale customer delight
About Us
Blue Wolf Solutions is a leading provider of innovative IT and business solutions. With a strong presence across the Philippines, we are committed to delivering high-quality services to our clients through our team of dedicated and forward-thinking professionals.
What We Offer:
- Competitive salary with growth opportunities
- Comprehensive health and wellness benefits
- Generous leave policies and flexible work arrangements
- A culture that supports learning, collaboration, and team camaraderie