Associate Technical Services Specialist (Label Review) | Hybrid Work

Benefits: HMO & monthly accrued leaves upon start date

Job Function:

• Under direct supervision, researches, gathers data, develops preliminary findings, and prepares written reports related to consumer product regulatory and technical requirements.
• Prepares technical reports, product test protocols, regulatory newsletters, training aids, and other work derivatives as assigned.
• Contributes to team operational workflow development and implementation, as well as tracking key performance indicators to monitor productivity and effectiveness.
• Updates various databases containing information related to product requirements and testing procedures.
• Contributes to research and protocol creation and maintenance for consumer product categories. Participates in the continuous improvement of the research and protocol process.
• Supports department communications and works with client's staff to respond to inquiries. May be asked to support the development of newsletters, announcements and publications relating to the assigned research scope.
• Communicates with global regulatory and standards bodies to obtain regulations not available through online research. May also be required to contact regulatory bodies to clarify understanding of published standards and regulations to aid in technical inquiry response, test method creation, or other technical service needs.
• Monitors and measures productivity and quality of research to contribute to departmental Key Performance Indicators (KPIs) by providing technical advice, training and peer review as needed.
• May assist in the development and implementation of special projects.
• Reads and follows the client's Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed

Qualifications:

• Graduate of Bachelor’s degree in Chemistry or Chemical Engineering.
• Strong attention to detail and ability to identify compliance gaps in labels and technical documents.
• Good understanding of product safety and regulatory requirements for US, Canada, EU, and UK markets.
• Experience in label review and technical document review is preferred.
• Background in toy compliance, particularly Physical & Mechanical and Chemical Testing, is highly advantageous.