CSR for KYC Client Outreach
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Taguig
Job Description
Responsibilities:
- Conduct outreach to clients via email and phone to request and follow up on required KYC documentation.
- Explain regulatory requirements and documentation needs clearly and professionally.
- Review and validate client-submitted documents for completeness and accuracy.
- Coordinate with internal teams (Compliance, Relationship Managers, Operations) to resolve KYC-related issues.
- Track outreach progress and maintain detailed records in internal systems.
- Escalate high-risk or non-responsive cases to appropriate stakeholders.
- Ensure timely completion of KYC refreshes and remediation tasks.
- Adhere to internal policies, procedures, and regulatory guidelines (e.g., BSA, USA PATRIOT Act, FATCA).
- Strong understanding of U.S. KYC/AML regulations and documentation requirements.
- Excellent communication skills (verbal and written) in English.
- Experience in client-facing roles, preferably in a global banking environment.
- Familiarity with FATCA, CRS, and other global regulatory frameworks.
- Participate in process improvement initiatives and team meetings.
Rojo BPOPasig, 6 km from Taguig
ROJO Workforce is looking for a skilled and dedicated Spanish Bilingual CSR to join our team in providing exceptional support to one of our valued clients.
The Spanish Bilingual CSR must thrive in a fast-paced environment, solve complex and non...
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Taguig
Job Description
Job Requirements:
• Open to candidates who are Highschool graduates, or College undergrads
• Must have at least 12 months (1 year) of BPO experience
• Excellent written and verbal communication skills
• Willing to start...
H.M.O. International Recruitment IncManila, 12 km from Taguig
About the role
We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our thriving team at H.M.O. INTERNATIONAL RECRUITMENT INC.'. As a CSR, you will be responsible for providing exceptional non-voice...