Customer Service - Logistics/Dispatch Specialist
Talent Outsourcing Channel Solutions Davao Full-time
About the role
Are you a customer service superstar with a passion for logistics and dispatch? Join our dynamic team at Talent Outsourcing Channel Solutions' as a full-time Customer Service - Logistics/Dispatch Specialist based in Davao City, Davao del Sur.In this pivotal role, you'll be at the forefront of our customer service operations, delivering exceptional support to our clients and their customers.
What you'll be doing- Handle incoming customer inquiries and requests related to logistics and dispatch, providing timely and accurate information
- Process and track orders, monitor delivery status, and liaise with internal teams and external partners to ensure seamless operations
- Resolve customer issues and complaints efficiently, maintaining a high level of professionalism and empathy
- Provide detailed reporting on key performance metrics, identifying areas for improvement
- Contribute to the continuous enhancement of our customer service processes and procedures
- Collaborate with cross-functional teams to identify and implement innovative solutions
What we're looking for:
- *Experience in logistics, transportation, or freight operations.
- *Experience in brokerage logistics (preferred or considered a strong plus).
- *Familiarity with shipment tracking, carrier coordination, and updating clients or systems.
- *Knowledge of logistics and freight terminology, including LTL, FTL, 3PL, and freight brokerage.
- *Proficient in using logistics software, TMS (Transportation Management Systems), and tracking tools.
- *Excellent organizational and multitasking skills to manage multiple shipments and updates.
- *Strong communication skills for coordination with carriers, brokers, and internal teams.
- *Competency in Microsoft Office (especially Excel) and data entry accuracy.
- A keen eye for detail and the ability to multitask and prioritise effectively
- A positive and proactive attitude, with a commitment to delivering exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions', we believe in providing a supportive and engaging work environment that empowers our employees to thrive. In addition to a competitive salary, you'll enjoy a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid leave entitlements
- Opportunities for career development and advancement
- A collaborative and inclusive company culture
About us
Talent Outsourcing Channel Solutions' is a leading provider of call centre and customer service solutions, with a strong presence in the Asia-Pacific region. Our mission is to deliver exceptional customer experiences that drive business growth for our clients.With our state-of-the-art facilities, cutting-edge technology, and highly skilled team, we are committed to being the partner of choice for organisations seeking to enhance their customer service capabilities.
Apply now and join our team as a Customer Service - Logistics/Dispatch Specialist!
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