Learning & Development Trainer QA
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Cebu
Job Description
Summary:
Develops and oversees training programs for customer service teams, ensuring ability in billing, order fulfilment, and service resolution.
Customer Profile:
- Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.
- Primary Expectations: Clear onboarding, process training, and compliance education.
- Typical Interactions: Conducting workshops, team training, and process improvement sessions. Key Responsibilities:
- Implement LMS (Learning Management System) tools for training.
- Develop financial and billing training programs for CSRs.
- Conduct client training workshops on invoicing best practices.
- Monitor training effectiveness and performance improvement.
- Proficient in email and Salesforce Required Skills & Qualifications:
- 3+ years experience in training, order management, warehouse management systems, or customer service-learning management.
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and interpersonal skills
• Strong organizational and documentation skills
• Detail-oriented and able to handle confidential information
• Ability to work under pressure and manage multiple tasks
• Responsible, reliable, and willing to learn
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