Front desk officer

Job Description

SITE LOCATION: West Aeropark, Clark Global City, Pampanga

JOB DESCRIPTION:

• Provide excellent customer service and maintain professionalism when interacting with vendors, clients, and guests.
• Maintain a polished, well-groomed appearance in accordance with the company’s dress code.
• Handle incoming/outgoing correspondence, emails, and phone calls promptly and professionally.
• Manage visitor entry and oversee front desk operations.
• Keep the reception area clean and organized with essential tools readily available.
• Ensure permits and certifications are updated and posted in the designated area.
• Coordinate meetings efficiently to prevent scheduling conflicts.
• Assist in the approval and coordination of gate passes and work access permits for staff and the property management team.
• Organize and maintain files, forms, and documents according to ISO standards.
• Keep updated records of client and vendor contact details relevant to operations.
• Monitor consumables and track stock usage and stockouts.
• Assist in monitoring and implementing daily/weekly cleaning schedules for managed properties.
• Ensure preventive maintenance schedules are followed according to the 52-week calendar.
• Conduct customer feedback surveys to evaluate service quality at managed sites.
• Recommend improvements to administrative processes to enhance service delivery.

Qualifications/Requirements

JOB QUALIFICATIONS:

• Bachelor’s College Degree in Business Administration, Tourism/Hotel and Restaurant, or other related courses.
• At least 6 months of experience in hospitality, customer service, or a related field.
• Willing to work on-site in Clark, Pampanga.

Work location

CITY OF SAN FERNANDO (CAPITAL), PAMPANGA

Remarks

UPON HIRING BENEFITS:

• HMO & Life Insurance
• Leave Credits (SL &VL)
• Paid Monthly Mandatory Benefits
• Training and Company Events

Interested applicants can directly send their resume/CV to the following emails with SUBJECT: KMC Savills Applicant_Front Office Associate (Pampanga)

careers@kmcmaggroup.com

Apply now