Administrative assistant

Job Description

• Assists in overseeing daily operations, ensuring excellent guest service, and maintaining the smooth functioning of the front desk
• Assists in supervising front office staff, ensuring that they adhere to procedures and standards.
• Respond to guest inquiries, handle complaints, and resolve issues in a timely and professional manner.
• Prepare reports, maintain accurate records of room inventory and occupancy, and update relevant systems.
• Communicate effectively with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Solve problems and make decisions within the scope of the position, reporting issues or concerns as needed.
• Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients.
• Assist with hiring, training, and scheduling front office staff, providing coaching and performance feedback.

• Associate or Bachelor's degree in hospitality management, business administration, or a related field.
• Minimum of 1-2 years of experience in a front office or guest services role; prior supervisory experience preferred
• Excellent communication and interpersonal skills to handle guest inquiries and issues.
• Knowledge of hotel operations, accounting procedures, and front office record-keeping.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Ability to remain calm and professional in high-pressure situations and to handle guest complaints effectively.
• Willing to work varying shifts, including evenings, weekends, and holidays.
• Bi-lingual is a requisite. Fluent in Cantonese, Mandarin, Fookien, English language, spoken and written.

Work location

SANTA ANA, CAGAYAN

Remarks

INTENDED YEARS OF EMPLOYMENT: TWO (2) YEARS

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