Customer Relations Officer

CUSTOMER SERVICE OFFICER

Qualifications:

1. Must be a graduate of a four-year course major in Business Management.
2. Must have at least one year experience in customer service.
3. Must have good written and oral communication skills.
4. Must be efficient in MS office.

Job Responsibilities:

1. Must be willing to be assigned to affiliated company (Foton) in Mandaue City.
2. Call at customers per schedule vehicle maintenance and repair.
3. Remind customers to have their vehicles serviced regularly according to the standard service required.
4. Make reports for all the calls taken per day.
5. Ensure that there is enough workshop capacity when booking a customer for appointment.
6. Attend to customers' concerns and inquiries.
7. Assist walk-in customers of their inquiries.
8. Assist client when calling for unit emergency rescue and diagnosis.
9. Asked for customer service rate and ensure that rates reached completely satisfied.
10. Attend Monthly Service caravan to ensure that vehicle unit of customers have its PMS on a timely manner.
11. Performs other duties assigned from time to time.