Operations Manager (Sr. Manager) for Tech - McKinley
Teleperformance Taguig Full-time
Job Summary
The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality.
Key Responsibilities- Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.
- Own overall performance against SLAs, CSAT, quality, cost, and people metrics.
- Drive operational strategy, continuous improvement, and efficiency initiatives.
- Serve as senior escalation point for critical operational, client, or delivery risks.
- Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.
- Champion leadership development and succession planning across CE operations.
- Bachelor’s degree or equivalent experience.
- Minimum 24 months experience as an Operations Manager or equivalent.
- Proven experience managing large BPO teams and multi‑layer leadership structures.
- Strong background in performance management, governance, and service delivery.
- Strategic leadership and execution
- Cross‑functional stakeholder management
- Business and performance analytics
- Change and risk management
SeaBankManila, 12 km from Taguig
Ensure the team’s compliance with all laid down policies and procedures for operations.
What We're Looking For
• Bachelor’s degree in any related courses is a plus.
• 7 - 10 years work experience preferably in Fraud Management for Debit Card...
Pasig, 6 km from Taguig
Job Description
Posted on 22 April 2026
OPERATIONS MANAGER INTERN
Assists in daily operational tasks, process coordination, and internal documentation.
SALARY: 300/DAY
Qualifications/Requirements
Currently enrolled in business, management...
MOVE Your BizManila, 12 km from Taguig
scalable growth.
On behalf of Automate, we are seeking a detail-oriented and strategic Marketing Operations Manager to lead and optimize marketing processes, technologies, and performance analytics. This role is essential for ensuring smooth campaign...