Operations Manager (Sr. Manager) for Tech - McKinley

apartmentTeleperformance placeTaguig scheduleFull-time calendar_month 

Job Summary

The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality.

Key Responsibilities
  • Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.
  • Own overall performance against SLAs, CSAT, quality, cost, and people metrics.
  • Drive operational strategy, continuous improvement, and efficiency initiatives.
  • Serve as senior escalation point for critical operational, client, or delivery risks.
  • Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.
  • Champion leadership development and succession planning across CE operations.
Qualifications
  • Bachelor’s degree or equivalent experience.
  • Minimum 24 months experience as an Operations Manager or equivalent.
  • Proven experience managing large BPO teams and multi‑layer leadership structures.
  • Strong background in performance management, governance, and service delivery.
Core Competencies
  • Strategic leadership and execution
  • Cross‑functional stakeholder management
  • Business and performance analytics
  • Change and risk management
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